Privacy Policy

This Privacy Policy explains how Rachna Softech LLP (“Rachna Softech”, “we”, “us”) collects, uses, shares and protects personal data when you visit this website, contact us or use our products. It is published in accordance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), the Information Technology Act, 2000 and the rules made under them.

1. Who we are

Rachna Softech LLP is a limited liability partnership registered in India. We build and operate apps and software products. For personal data collected through this website and our apps, we are the Data Fiduciary under the DPDP Act.

2. Information we collect

Information you give us

• Contact and enquiry details: your name, email address, phone number, company name and anything you choose to include in a message, for example through our contact form or by email.
• Account details: if you sign up for one of our apps, your name, email address or phone number, and your account settings.
• Billing details: for paid plans, your billing details and payment records. Payments are handled by our payment partners or by the app store you buy through; we do not store full card details.

Information collected automatically

• Technical data: when you visit this website or use our products, we and our hosting providers may log your IP address, browser type, device information, pages visited and the date and time of your visit. We use this for security, troubleshooting and to keep our services reliable.

3. How we use your information

We process personal data only for clear and lawful purposes, based on your consent or on legitimate uses permitted under the DPDP Act:

• to respond to your enquiries, business requests and partnership proposals;
• to create and manage your product accounts, and to provide, secure and support our products;
• to process payments and send invoices, service updates and important notices;
• to improve our products using aggregated or de-identified usage information;
• to prevent fraud, abuse and security incidents; and
• to comply with applicable laws, including tax and accounting obligations.

We send marketing emails only if you have agreed to receive them, and you can opt out at any time. We do not sell or rent your personal data.

4. Data you store in our apps

The content you add to our apps, such as tasks, notes, expenses or health entries, belongs to you. We process it only to provide, sync, secure and support the app for you, and we never sell it or use it for advertising. Health and financial information you choose to record is treated as sensitive: it is used only for the features you ask for. If you add information about other people, for example in a shared family list, please make sure they are comfortable with it.

5. Sharing and disclosure

We share personal data only when necessary, and only with:

• Service providers who help us operate, such as cloud hosting, email delivery and payment processing, who are bound by confidentiality and data protection obligations;
• Professional advisers such as auditors and legal counsel, where required; and
• Government or law enforcement authorities, when we are required to do so by law.

Some service providers may process data outside India. Where they do, we take reasonable steps to keep your data protected and comply with any restrictions on cross-border transfers notified by the Government of India.

6. Data retention

We keep personal data only for as long as it is needed for the purpose it was collected for. Account data is kept while your account is active and deleted after it is closed, except where we must keep records under applicable tax, accounting and LLP laws. Enquiries and messages are deleted once they are no longer needed.

7. How we protect your data

We use reasonable security safeguards, including encryption in transit and at rest, least-privilege access controls, regular backups and reputable infrastructure providers. No method of transmission or storage is completely secure, but we work hard to protect your data. If a personal data breach occurs, we will notify affected individuals and the Data Protection Board of India as required by law.

8. Your rights

Under the DPDP Act, you have the right to:

• Access a summary of the personal data we hold about you and how it is processed;
• Correct, complete, update or erase your personal data;
• Withdraw your consent at any time, as easily as you gave it (this does not affect processing already carried out);
• Grievance redressal for any concern about how we handle your data; and
• Nominate another person to exercise these rights on your behalf in the event of death or incapacity.

To exercise any of these rights, email hello@teamrachna.tech. We may need to verify your identity before acting on your request.

9. Cookies

We do not use advertising or cross-site tracking cookies. Our products use strictly necessary cookies to keep you signed in. See our Cookie Policy for details.

10. Children

Our apps are intended for people aged 18 and over. Under the DPDP Act, we need verifiable consent from a parent or lawful guardian before processing a child’s personal data. If you believe a child has shared personal data with us without that consent, please contact us and we will delete it.

11. Grievance Officer

For any question, concern or complaint about this policy or how we handle your personal data, please contact our Grievance Officer:

We will acknowledge your grievance promptly and respond within the period prescribed under applicable law. If you are not satisfied with our response, you may approach the Data Protection Board of India.

12. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last revised. If we make significant changes, we will take reasonable steps to let you know.